Terms & Conditions
1. Agreement to these terms
These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Elegant Amenities (“we”, “us”, “our”) at elegantamenities.com / elegantamenities.com.tr and any related services, communications, or commercial engagements relating to the distribution and supply of hotel amenities and related hospitality products. By accessing our website, submitting enquiries, or entering into a commercial relationship with us, you agree to be bound by these Terms. If you are using the site on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” includes the entity and its authorised users.
If you do not agree with these Terms, you must not use our website or services. We may amend these Terms from time to time; the “Last updated” date reflects material revisions. Your continued use after changes constitutes acceptance of the updated Terms where permitted by applicable law. Certain orders or contracts may also be governed by separate written agreements, purchase orders, or general terms of sale; in case of conflict, those specific documents prevail for the matters they cover.
2. Who we are
Elegant Amenities is a distributor of luxury hotel amenities and related products, working with hospitality brands, hotels, and procurement teams across Europe, the Middle East, Africa, and Asia. Our registered office and operational base is in Ataşehir, Istanbul, Türkiye. Contact: cct@elegantamenities.com · +90 850 532 02 91.
3. Use of the website
You may use our website for lawful business purposes only. You agree not to: (a) misuse or attempt to gain unauthorised access to our systems, networks, or data; (b) use automated scraping, bots, or denial-of-service techniques that impair site performance; (c) upload or transmit malware, harmful code, or unlawful content; (d) infringe intellectual property or privacy rights of Elegant Amenities or third parties; (e) use the site to transmit unsolicited bulk communications without consent; or (f) impersonate any person or misrepresent your affiliation.
We reserve the right to suspend or terminate access, remove content, or cooperate with authorities where we reasonably believe these Terms or applicable law have been violated. We may also modify, suspend, or discontinue any part of the website or services with or without notice; we are not liable for any resulting unavailability except where mandatory law provides otherwise.
4. Intellectual property
All content on this website—including text, graphics, logos, images, video, layout, and software—is owned by Elegant Amenities or its licensors and is protected by copyright, trademark, and other intellectual property laws. Product names and brand logos displayed on our site may be trademarks of their respective owners; display for informational and commercial reference does not imply ownership by Elegant Amenities except where stated.
You may view, download, and print reasonable extracts for internal business use related to evaluating or purchasing products, provided you do not remove copyright or proprietary notices. Any other reproduction, distribution, modification, public display, or creation of derivative works requires our prior written consent. Unauthorised use may result in legal action.
5. Product information, catalogues, and orders
Product descriptions, images, specifications, and availability on our website are provided for general information and procurement discussions. They do not constitute a binding offer. Minor variations in colour, packaging, or formulation may occur due to manufacturing batches or supplier updates; we work to minimise discrepancies and will communicate material changes where practicable.
Orders are accepted only subject to confirmation, stock, lead times, and our standard commercial terms. Prices, minimum order quantities, freight terms, and incoterms are agreed in quotations, order acknowledgements, or separate supply agreements. Nothing on this website guarantees immediate availability or a fixed price for any SKU until confirmed in writing (including email) by authorised representatives of Elegant Amenities.
6. Pricing and payment
Unless otherwise agreed, prices are quoted in the currency stated in the quotation, exclusive of applicable taxes, duties, shipping, insurance, and bank charges. Payment terms (e.g. advance payment, net days, letters of credit) are set out in the relevant invoice or contract. Late payment may incur interest and recovery costs as permitted by law. You are responsible for providing accurate billing information and for any fees charged by your bank or card issuer.
7. Delivery, risk, and title
Delivery dates are estimates unless expressly guaranteed in writing. Risk of loss or damage passes in accordance with the agreed incoterm or delivery clause. Title to goods may pass on full payment, depending on the contract. You must inspect deliveries promptly and notify us of shortages or damage within the period specified in the applicable terms of sale or, if none, within seven (7) business days of receipt, with reasonable supporting evidence.
8. Warranties and disclaimers
To the fullest extent permitted by applicable law, our website and all content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.
Product warranties, if any, are those given by the manufacturer or as expressly stated in your purchase agreement. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under mandatory law.
9. Limitation of liability
Subject to the preceding paragraph, to the maximum extent permitted by law, Elegant Amenities and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the website or our services, even if advised of the possibility of such damages.
Our aggregate liability for any claim arising from these Terms or the website (excluding liability that cannot be limited by law) shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the claim for the specific transaction giving rise to liability, or (b) one hundred euros (€100), except where a separate written contract specifies a different cap for a specific order.
10. Indemnity
You agree to indemnify, defend, and hold harmless Elegant Amenities and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the website, your violation of third-party rights, or your negligence or wilful misconduct, except to the extent caused by our own breach or gross negligence.
11. Force majeure
We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, labour disputes, failure of suppliers or carriers, epidemics, or widespread internet or utility failures. Performance timelines will be extended accordingly, and we will endeavour to mitigate impact and notify you where practicable.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules that would apply another jurisdiction’s laws. The courts of Istanbul, Türkiye, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or non-contractual matters connected with them, subject to any mandatory provisions granting you rights in your country of residence as a consumer or that cannot be waived by contract.
Before initiating formal proceedings, the parties agree to attempt in good faith to resolve disputes through direct negotiation and, where appropriate, mediation. Nothing in this section limits the right to seek interim or injunctive relief where necessary to protect rights or confidential information.
13. Export and sanctions compliance
You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive embargoes or sanctions that would prohibit transactions with Elegant Amenities, and that products will not be re-exported or used in violation of applicable export control or sanctions laws. We may refuse or cancel orders where compliance risk cannot be resolved to our satisfaction.
14. Miscellaneous
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with our Privacy Policy and any specific written agreement for products or services, constitute the entire agreement regarding the website and supersede prior oral or written understandings on the same subject matter, except where mandatory law requires otherwise.
No waiver. Failure to enforce any provision does not waive our right to enforce it later.
15. Contact
For questions about these Terms & Conditions, please contact Elegant Amenities at cct@elegantamenities.com or by telephone at +90 850 532 02 91.